eliská design associates
T: +44(0)207 723 5521
Monday - Friday - 10am - 6pm
Saturday - 10am -5pm
Sunday - CLOSED or by appointment only
returns and refunds policy
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 3 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.Please contact us before you send the product:
By email quoting your order number and date of purchase in the subject field: email@example.com
Send the product with its original packing and the receipt or proof of purchase, to:
16a New Quebec Street Portman Village London W1H 7RU United Kingdom
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Eliska Design.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org